Shipping & returns
Delivery costs
Netherlands
For orders of €250 or more, we deliver your furniture to your home free of charge*. For orders under €250, you pay €15 in delivery costs.
Separate transport costs apply for deliveries to the Dutch Wadden Islands.
*Free delivery does not apply to sale items and only applies to the first delivery attempt. A second or subsequent delivery attempt costs €75 per delivery.
Belgium
Delivery to Belgium costs €50. Please note that delivery may take longer than the delivery time stated on the order confirmation.
Other European countries
Rates are available on request via [email protected].
Assembly
Assembly of your furniture is available in the Netherlands for €119. Your furniture will be professionally assembled and we will take the packaging materials with us.
Assembly is not available for deliveries to Belgium.
Delivery conditions
These delivery conditions apply to deliveries in the Netherlands and Belgium.
Always check whether the furniture will fit through doors, stairways or in the lift before placing your order. If necessary, you are responsible for arranging a furniture or goods lift. If the furniture does not fit through doors, stairways or in the lift upon delivery, we will deliver it to the first threshold of the home.
Does the furniture need to be taken to another floor inside the home? Please indicate this during checkout under ‘Delivery comments’. We will arrange this with our delivery partner in advance. If you have not informed us beforehand, the delivery partner will not be able to take the furniture to another floor inside the home.
Returns
Not completely satisfied with your online purchase? You can easily register a return using our returns form.
You have a 14-day cooling-off period from the day you receive your order. After registering your return, you have another 14 days to return the product.
Return conditions
- Register your return within 14 days of delivery.
- You then have another 14 days to return the product.
- The item must be unused, undamaged and, if possible, in its original packaging.
- Custom-made, outlet and in-store purchases cannot be returned. This also includes products ordered or made especially for you, such as custom-made tables and chairs with special upholstery.
- You are responsible for returning the furniture complete and carefully packaged.
- If the product is damaged or has decreased in value, an amount may be deducted from the refund.
- Business customers do not have a right of withdrawal or cooling-off period. Business purchases cannot be cancelled or returned.
Return costs
Return shipping costs are the responsibility of the customer:
- Table, NL: €175
- Sofa, NL: €225
- Chair, NL: €75 + €10 per additional chair
- Other furniture and returns from outside the Netherlands: price on request
You can also arrange the return transport yourself. In that case, please make an appointment with us for a suitable time.
Returns must always be delivered to our warehouse in Westzaan.
Tip: always use a tracking number when returning an item and keep it until your return has been processed.
Return address
Always register your return or withdrawal using the returns form first. After receiving your request, we will contact you about the next steps and any return transport.
Products can be returned to our warehouse:
De Machinekamer
Fokkemast 23
1551 ND Westzaan
The Netherlands